Privacy Policy

Write me a terms and conditions sections for my website dreadordeaduk.com based on what has already been written

I can definitely do that—but I’ll need to see what you’ve already written first.

Please paste your current terms (or sections of them), and tell me:

• what your website does (e.g. ecommerce, content, services, etc.)
• your target audience/location (UK, EU, global, etc.)
• any specific policies you already have (returns, privacy, shipping, etc.)

Once I have that, I’ll rewrite and structure your Terms & Conditions so they’re clear, professional, and legally coherent 👍

My website is where I show my portfolio of my work that I do at the salon (I create permanent  dreadlocks, do crochet dreadlocks maintenance, repair dreadlocks with crochet method, make synthetic reusable extensions and install synthetic extensions)  For deposit I want to only want to move client dates for free twice and no more before they have to pay deposit again. 72 hour policy to change the date.  I do already have a privacy policy on the website dreadordeaduk.com  Shipping to the UK  Providing services only in innovations salon 83e Market Pl swaffham PE377AQ and in the private clinic in swaffham which is completely disabled friendly  No refunds on synthetic reusable sets already dispatched   60% refunds for all sets not already dispatched

bsite and adjust names/details

Dread or Dead UK (“we”, “us”, “our”) provides professional dreadlock services and handmade synthetic dreadlock extensions. Our services include permanent dreadlock creation, crochet maintenance, dreadlock repair, and installation of synthetic reusable extensions.

Services are carried out at:

• Innovations Salon, 83e Market Place, Swaffham, PE37 7AQ
• A private clinic in Swaffham (fully accessible for disabled clients)

A deposit is required to secure all bookings. Deposits are non-refundable but may be transferred under the conditions below:

• Clients may reschedule their appointment up to two (2) times free of charge
• After two reschedules, a new deposit will be required to secure any further bookings
• A minimum of 72 hours’ notice is required to reschedule an appointment
• Changes requested within 72 hours of the appointment may result in loss of deposit

Failure to attend an appointment without notice (“no-show”) will result in loss of deposit.

All services are provided professionally and to the best of our ability. Results may vary depending on hair type, condition, and aftercare.

By booking an appointment, you agree:

• To provide accurate information about your hair and any relevant conditions
• To follow any aftercare advice provided
• That results cannot be guaranteed due to individual differences

We offer handmade synthetic reusable dreadlock sets for purchase and installation.

• No refunds will be issued for any synthetic dreadlock sets that have already been dispatched
• A 60% refund is available for orders cancelled before dispatch
• Custom-made or personalised items may not be eligible for refunds unless agreed otherwise

We currently ship within the United Kingdom only.

• Orders will be processed and dispatched within the timeframe provided at purchase
• We are not responsible for delays caused by postal services
• Customers must ensure that shipping details are correct at the time of ordering

• Service bookings: Deposits are non-refundable (see Section 2)
• Product orders: Refunds are subject to the policy outlined in Section 4

We are not liable for:

• Any allergic reactions or sensitivities unless disclosed prior to treatment
• Damage caused by failure to follow aftercare advice
• Indirect or consequential loss arising from use of our services or products

We respect your privacy. Please refer to our separate Privacy Policy available on dreadordeaduk.com for full details on how your data is collected and used.

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.

If you want, I can also:

• make this more legally robust for UK compliance (consumer rights, cancellation law, etc.)
• or tailor the tone to be more luxury / edgy / brand-aligned depending on your vibe.

Make this legally robust for the UK and luxury

Here’s a more legally robust, UK-aligned, and premium/luxury-toned version of your Terms & Conditions. This is suitable for a professional service brand and reflects UK consumer law principles while keeping your policies firm.

Welcome to Dread or Dead UK (“we”, “us”, “our”). By accessing our website or booking our services, you agree to be bound by these Terms & Conditions.

We specialise in high-end dreadlock artistry, including permanent dreadlock creation, crochet maintenance, dreadlock repair, and the creation and installation of bespoke synthetic reusable extensions.

All in-person services are provided strictly by appointment at the following locations:

• Innovations Salon, 83e Market Place, Swaffham, Norfolk, PE37 7AQ
• A private clinic in Swaffham (fully accessible for disabled clients)

We reserve the right to refuse service at our discretion where appropriate.

A non-refundable deposit is required to secure all appointments. This deposit confirms your commitment to the allocated time slot.

Rescheduling Terms:

• Clients may reschedule their appointment up to two (2) times free of charge
• A minimum of 72 hours’ notice is required for any appointment changes
• Requests made within 72 hours of the scheduled appointment will result in the loss of deposit
• After two reschedules, any further booking will require a new deposit payment

Failure to attend an appointment without prior notice will be treated as a no-show, and the deposit will be retained in full.

Deposits are non-transferable to other individuals.

All prices are listed in GBP (£) and are subject to change without notice. The price confirmed at the time of booking will be honoured.

Full payment for services is due on the day of the appointment unless otherwise agreed in writing.

We provide services with reasonable care and skill in accordance with the Consumer Rights Act 2015.

By booking, you agree to:

• Provide accurate and complete information regarding your hair condition and history
• Disclose any allergies, sensitivities, or medical conditions that may affect treatment
• Follow all aftercare advice provided

We do not guarantee specific results, as outcomes vary depending on individual hair type, condition, and maintenance.

We reserve the right to decline or discontinue a service where:

• Hair condition is unsuitable
• Health or safety concerns arise
• Client behaviour is inappropriate

All synthetic dreadlock sets are handmade and may be bespoke or made-to-order.

Refund Policy:

• No refunds will be issued for any products that have already been dispatched
• Orders cancelled prior to dispatch are eligible for a 60% refund
• The remaining 40% covers time, materials, and administrative costs
• Custom or personalised orders may be exempt from cancellation rights where permitted under UK law

This policy is compliant with the Consumer Contracts Regulations 2013, including exemptions for bespoke goods.

We currently ship within the UK only.

• Delivery timeframes are estimates and not guaranteed
• We are not liable for delays caused by third-party courier or postal services
• Risk in the goods passes to you upon delivery
• It is your responsibility to provide accurate shipping information

Under the Consumer Contracts Regulations 2013, cancellation rights for services may be limited where:

• A specific appointment date has been agreed
• The service is scheduled within a defined timeframe

By booking, you acknowledge and agree that:

• Your deposit secures a specific time slot
• Cancellation rights are subject to the terms outlined in Section 3

Consumers retain statutory rights. Nothing in these Terms excludes your rights under the Consumer Rights Act 2015, including the right to receive goods that are:

• As described
• Of satisfactory quality
• Fit for purpose

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.

To the fullest extent permitted by law, we shall not be liable for:

• Loss resulting from failure to follow aftercare advice
• Allergic reactions where no prior disclosure was made
• Indirect, incidental, or consequential losses

We are committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

Please refer to our Privacy Policy on dreadordeaduk.com for full details.

All content on this website, including images, branding, and written material, remains the intellectual property of Dread or Dead UK.

You may not reproduce, distribute, or use any content without prior written consent.

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update or amend these Terms & Conditions at any time. Continued use of our website or services constitutes acceptance of any changes.